1. How we collect and use your personal information
To provide services, we collect information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
What personal information do we collect?
The types of personal information we obtain about you depend on how you interact with our website and use our content and services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or can be associated with you. Some features of our Services may require you to provide us with certain information about yourself, for example, if you contact us by email.
Information we collect through your submissions may include:
- Basic contact details, including your name, address, phone number, and email.
- Customer support information, including the information you choose to include in communications with us, for example, when sending a message through our website or by email.
- Information we collect through cookies
We also automatically collect certain information about your interaction with our website ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to do this. Usage Data may include information about how you access and use our website, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information we obtain from third parties
- We may obtain information about you from third parties such as:
- Companies who support our website and services.
- When you visit our website, open or click on emails we send you, we or third parties we work with may automatically collect certain information using online tracking technologies.
Any information we obtain from third parties will be treated by this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
2. How we use your personal information
We use your personal information to provide content and services through this website.
Marketing and advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text, or postal mail. This may include using your personal information to better tailor the content and services on our websites.
Security and fraud prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with you
We use your personal information to support you and improve our website and services.
Cookies
We use Cookies on our website to power and improve our website and services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with our website and services. We may also permit third parties and service providers to use Cookies on our website to better tailor our content and services. Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Blocking Cookies may not wholly prevent how we share information with third parties, such as our advertising partners.
3. How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such cases may include sharing:
- When third parties perform services on our behalf.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
- If we need to comply with any legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce any applicable terms of service, and protect or defend our services, our rights, and the rights of our users or others.
We do not use or disclose sensitive personal information to infer your characteristics.
Third-party websites and links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of external links does not imply any endorsement of the content on such platforms or of their owners or operators.
Children's data
Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age.
Security and retention of your information
Be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal data depends on different factors, such as whether we need the information to provide our services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
4. Your rights and choices
Depending on where you live, you may have some or all of the rights listed below about your personal information. However, these rights are not absolute and may apply only in certain circumstances, and, in some instances, we may decline your request as permitted by law.
- Right to access - know: You may have a right to request access to personal information we hold about you, including details relating to how we use and share your information.
- Right to delete: You may have a right to request that we delete the personal information we maintain about you.
- Right to correct: You may have a right to request that we correct the inaccurate personal information we maintain about you.
- Right of portability: You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party in certain circumstances, with certain exceptions.
- Right to opt out of a sharing or targeted advertising: You may have a right to direct us not to share your personal information or to opt out of processing your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws.
- Right to limit and/or Opt out of the use and disclosure of sensitive personal information: You may have a right to direct us to restrict our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing communication preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails.
You may exercise any of these rights indicated on our website or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, before providing a substantive response to your request. By applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required under applicable law.
4. International users
Please note that we may transfer, store, and process your personal information outside your country, including the United States. Staff and third-party service providers and partners in these countries also process your personal information. We will rely on recognized transfer mechanisms if we transfer your personal data outside Europe, like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
5. Complaints
If you have complaints about how we process your personal information, please get in touch with us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision. You can contact us using the contact details below or lodge your complaint with your local data protection authority.
6. Changes to this privacy policy
We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps that applicable law requires.
7. Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us through our contact page or write to The Adam Dot: 26, Sunset Court, Cordina Street, Ghajnsielem, GSM1024, Gozo, Malta.
8. Date of publication
This Privacy Policy was updated on October 1, 2023